WaitZen Terms of Service

Last Updated: January 11, 2025

1. Acceptance of Terms

By accessing or using https://waitzen.com/ and our salon waitlist management platform (together, the “Services”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, you may not access or use the Services.

2. Description of Services

WaitZen provides a platform that allows businesses (salons, spas, and other service providers) to manage appointments and waitlists. Core features include:

  • Customizable booking portals
  • Real-time waitlist management
  • Appointment scheduling
  • Automated notifications (via email/SMS)
  • Analytics and reporting

3. User Accounts

  1. Eligibility – You must be at least 18 years old or have reached the age of majority in your jurisdiction to use our Services.
  2. Account Creation – You agree to provide accurate and current information during registration.
  3. Account Security – You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account. Notify us immediately of any unauthorized use.
  4. Account Termination – We reserve the right to suspend or terminate your account if you violate these Terms or engage in unlawful or prohibited activities.

4. Payment and Fees

  1. Lifetime Access Fee – We offer a one-time payment option (e.g., USD $80.00) that grants you “Lifetime Access” to the current core features of our Services. “Lifetime” here refers to the commercially reasonable lifespan of the WaitZen platform or until we cease to operate the Services. We do not guarantee perpetual operation.
  2. Payment Processing – All payments are processed via Stripe. By submitting payment, you agree to comply with Stripe’s terms of service.
  3. Refund Policy – We generally do not offer refunds for the one-time “Lifetime Access” fee except where required by law. If you believe you are entitled to a refund, please contact support@waitzen.com with details.
  4. Message Credits – You may purchase additional SMS message credits. These credits are non-refundable and may be subject to expiration as outlined in your account.

5. Use of the Services

  1. Permitted Use – You may use the Services only for lawful purposes and in accordance with these Terms.
  2. Prohibited Activities – You agree not to:
    • Violate any applicable law or regulation.
    • Send unsolicited or spam messages through the platform.
    • Upload or transmit viruses, malware, or harmful code.
    • Interfere with, disrupt, or attempt unauthorized access to our servers or networks.
    • Use automated tools for data extraction without permission.
    • Impersonate any individual or entity.
    • Circumvent any security measures implemented by WaitZen.
  3. User-Generated Content – You are solely responsible for any content you upload, share, or transmit through the Services. Content must not be unlawful, defamatory, obscene, infringing, or otherwise objectionable.
  4. Customer Data – If you collect personal information from clients, you represent that you have obtained all necessary consents required by law.

6. Intellectual Property Rights

  1. Ownership – The Services, including text, graphics, logos, images, software, and other materials, are owned or licensed by WaitZen and protected under intellectual property laws.
  2. Limited License – We grant you a non-exclusive, non-transferable license to use our Services as permitted by these Terms. You may not reproduce, distribute, modify, or create derivative works without written permission.
  3. Trademarks – The WaitZen name and logo are trademarks of WaitZen. You may not use these without our prior written consent.

7. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR FREE FROM ERRORS OR DEFECTS.

8. Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WAITZEN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES) ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR LIFETIME ACCESS.

9. Indemnification

You agree to indemnify and hold harmless WaitZen, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms, your use or misuse of the Services, or your violation of any third-party rights.

10. Governing Law and Dispute Resolution

  1. Governing Law – These Terms are governed by the laws of the Province of Alberta, Canada, without regard to conflict-of-law principles.
  2. Dispute Resolution – Any dispute arising out of or related to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of a recognized arbitration institution in Calgary, Alberta. Each party is responsible for its own arbitration costs and fees, unless otherwise awarded by the arbitrator.

11. Changes to These Terms

We reserve the right to modify or replace these Terms at any time. If we make material changes, we will post a notice on our website or notify you by other means. Your continued use of the Services after such changes indicates your acceptance of the updated Terms.

12. Contact Us

If you have any questions or concerns about these Terms, please reach out to us at: support@waitzen.com.

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