WaitZen Privacy Policy

1. Introduction

Welcome to WaitZen (“we,” “us,” or “our”). We respect and protect the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use:

• Our website: https://waitzen.com/
• Our salon waitlist management platform
• Any other related services we provide (collectively, the “Services”)

We are committed to complying with the California Online Privacy Protection Act (CalOPPA), the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the EU General Data Protection Regulation (GDPR), and other applicable privacy laws.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

2. Information We Collect

We may collect various types of personal information:

1. Contact Information
   • Email Address: When you create or access your account.
   • Name (First & Last): When you create an account, add or manage your business, or book an appointment.
   • Phone Number: For communication about appointments and waitlists, including SMS messages.
2. Business Information
   • Business Name, Logo, Category, Custom URL, Operating Hours, Description: For your public business profile.
   • Services Offered: Name, description, duration, and other related details.
   • Staff Information: Names of staff members connected to your business.
   • Client Information: Names, phone numbers, and emails of clients who book appointments or join a waitlist.
3. Payment Information

   Payments are processed by Stripe, our third-party payment processor. We do not store full payment card details. We only receive a customer ID from Stripe for transaction tracking.

4. Usage Information
   • Device Information: IP address, browser type, operating system, and device identifiers.
   • Log Data: Pages visited, features used, and other actions taken.
   • Analytics Data: We use third-party tools (e.g., Google Analytics) to analyze usage patterns.
5. Communication Data
   • Records of Communications: Emails, SMS messages, or in-platform messages.
   • Message History: Conversations between businesses and clients.

3. How We Collect Information

1. Directly From You – When you sign up, update your profile, book appointments, or contact us.
2. Automatically – Via cookies, log files, web beacons, and similar technologies when you use our Services.
3. From Third Parties – Stripe for payment transactions; Google Analytics for usage and behavioral analysis; other service providers assisting with functionalities such as SMS messaging or email services.

4. How We Use Your Information

We may use the personal information we collect for purposes such as:

1. Providing and Maintaining Services
2. Payment Processing
3. Communications
4. Service Improvements
5. Personalization
6. Marketing
7. Legal Compliance

5. How We Share Your Information

We do not sell personal information. However, we may share it in these circumstances:

1. Service Providers – (e.g., Stripe, Twilio, Google Analytics, Email Providers, Inngest, Sentry)
2. Business-Client Relationship – Information shared when a client books or joins a waitlist.
3. Legal Obligations
4. Business Transfers
5. With Your Consent

6. Your Privacy Rights

Depending on your location and applicable law, you may have rights such as:

• Access, Rectification, Erasure, Restrict Processing
• Data Portability
• Object to certain processing activities
• Non-Discrimination
• Opt-Out of Sale/Sharing
• Limit Use of Sensitive Information

To exercise any of these rights, please contact us at support@waitzen.com.

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method is 100% secure. We encourage you to take precautions to protect your account credentials.

8. Data Retention

We retain personal information as long as needed for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. If you request deletion, we may retain certain data for record-keeping or legal obligations.

9. International Data Transfers

Your information may be transferred to, and stored on, servers located outside your state, province, or country. We take appropriate safeguards to ensure your data is protected in accordance with applicable laws, including GDPR-compliant transfer mechanisms where relevant.

10. Children’s Privacy

Our Services are not directed at or intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and post the new policy on our website. Your continued use of the Services after we publish any changes indicates your acceptance of those changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: support@waitzen.com.